Chatterbox field notes

What should your website say when you’re away?

Practical guidance for answering customer questions after hours, without plugins, guesswork or a developer.

“How much does delivery cost?”

Your website should answer from your real pricing—or ask for a number when the answer isn’t there.

Use case12 August 2026Answering opening-hours questions on your website after closingChatterbox can answer opening-hours questions from times your business has published. It works outside business hours without anyone attending the chat. If the website does not settle a holiday, appointment, or exception, it says it cannot find the answer and asks for contact details instead of guessing that you are open.
Template11 August 2026When to re-crawl website content for your chatbotRe-crawl website content after you change a fact the chatbot may repeat, such as a price, opening time, service area, or policy. Update the primary source, remove stale copies, run the crawl, then test the changed answer and one edge case. Chatterbox allows each source to be re-crawled once a day.
Integration10 August 2026How to connect a website chatbot to an AI tool with MCPConnect an AI tool to Chatterbox through its MCP server at https://chatterbox.cbrspn.cloud/api/v1/mcp/. The endpoint accepts JSON-RPC 2.0 requests over HTTP POST and uses a bearer token. Keep that token private, add the endpoint and authorization header to your MCP client, then test the connection before using it with business information.
Template10 August 2026How to update a website chatbot after your content changesAfter changing a price, policy, service area, or opening time on your website, refresh the matching chatbot source and test the changed answer. Chatterbox can re-crawl a website source once a day. Check the source passage, then ask an edge-case question that should still reach a person.
Template9 August 2026What to check when robots.txt blocks your website chatbotIf a website chatbot crawl fails or returns nothing, check robots.txt before changing the chatbot. ChatterboxBot obeys that file, and a rule that blocks it—including a blanket block for all crawlers—stops the crawl before it starts. Add a specific allow rule, then run the crawl again.
Template7 August 2026How to build a chatbot knowledge base from your website contentBuild a website chatbot knowledge base from four sources: crawl the pages customers already read, upload useful documents, paste details that need a stable home, and type direct question-and-answer pairs for common gaps. Remove contradictions first, then re-crawl a source when its information changes.
Template6 August 2026How to give a website chatbot information that is not on your siteGive a website chatbot information that is not on your public pages by uploading a file, pasting text, or adding hand-written question-and-answer pairs. Use one clear source for each fact. If the material still does not settle a visitor's question, the chatbot should leave it for a person.
Use case5 August 2026How to capture leads with a website chatbot when an answer runs outA website chatbot can capture a lead when it cannot answer a visitor's question. Chatterbox admits the gap, collects the visitor's name, phone, and email, then sends the lead to the dashboard and inbox so a person can follow up with the answer.
Use case4 August 2026A Hindi AI chatbot that also handles the Hinglish people actually typeIndian customers rarely pick one language per sentence. Chatterbox replies in English, Hindi and Hinglish out of the box, in whichever the visitor used, and paid plans translate the knowledge base into further languages. Answer quality still depends on what your site published.
Use case4 August 2026A white-label chatbot web agencies can sell under their own brandChatterbox's agency plan is ₹3,000 a month flat. It replaces the widget credit with your own brand on every client site, gives each client its own isolated knowledge base, and takes 15% off every client tenant's plan price so the margin stays with you.
Integration4 August 2026An AI chatbot for a PHP website you would rather not rebuildChatterbox runs on a PHP website as one script tag in the footer template. Nothing runs in PHP, so there is no Composer package, no PHP version floor, no model key in your config file and no queue to babysit. The AI stack stays off your server.
Integration4 August 2026An AI chatbot for a Shopify store, installed with a script tagChatterbox goes on a Shopify store as one script tag in theme.liquid. There is no Shopify App Store listing and no live product or inventory sync today. It answers policy, shipping, returns and pre-sales questions from the pages it has crawled, and captures the lead when it cannot.
Use case4 August 2026An AI chatbot for a small business in IndiaAn AI chatbot for a small business in India has to answer from what the business has published, take a phone number when it cannot, and cope with customers who type in Hinglish. Chatterbox does those three things, installs with one script tag, and starts free.
Use case4 August 2026Answering cancellation and refund policy questions on your websiteChatterbox can answer cancellation and refund policy questions from terms your business has published. When the website does not cover a visitor's situation, it says it cannot find the answer and asks for contact details instead of inventing an exception.
Post4 August 2026Chatbot cost for a small business in India: what actually creates the billSeven things drive what a chatbot costs: model usage per answer, how the vendor counts a conversation, indexed pages, re-crawls, extra languages, WhatsApp platform fees and per-seat charges. Knowing which ones apply to you is how you compare two quotes that look nothing alike.
Post4 August 2026How a web agency can offer AI chatbots to clients without building AI infrastructureThe billable work in an agency chatbot service is the content, not the install. Package it as a setup fee plus a line on the maintenance contract, fix the client's published answers first, and write down where your support ends before the first client asks you to answer their customers.
Template4 August 2026How to add an AI chatbot to an existing PHP websiteFind the one footer template every page includes, paste the script tag before the closing body tag, allow the crawler in robots.txt, crawl your content, and test on staging first. The install is ten minutes. Preparing what the bot answers from takes the afternoon.
Use case4 August 2026Website chatbot pricing in India, and what Chatterbox chargesChatbot pricing in India comes in four shapes: per seat, per resolution, per conversation and flat. Chatterbox is flat and in rupees. Free is ₹0, Starter ₹999 a month, Pro ₹2,999, and the agency plan ₹3,000. Every plan is capped, so the bill cannot spike.
Post4 August 2026What a chatbot should do when it doesn't know the answerA chatbot that doesn't know the answer has four honest moves: refuse, ask a clarifying question, show the source it did find, or take contact details for a person. A confident guess is the only genuinely expensive option, because the customer acts on it.
Post4 August 2026What crawling a business website reveals about its chatbot knowledge baseA crawl audit reads every public page, extracts the questions each one answers, then clusters them. What surfaces is rarely a knowledge base. It is duplication, prices that disagree with each other, policies nobody has updated, and the customer questions the site never answered at all.
Post4 August 2026WhatsApp chatbot vs website chatbot: which should a small business choose?A website chatbot catches the stranger who found you on Google and has not decided to contact you yet. A WhatsApp chatbot serves the customer who already has your number. They solve different halves of the funnel, and the setup, rules and costs are nothing alike.
Post4 August 2026Why AI chatbots on websites hallucinate, and what source-backed answers fixA language model produces the most plausible continuation, and plausible is not the same as true. Grounding an answer in passages from your own content and showing them cuts the failure rate a long way. It does not reach zero, because a real source can still be summarized wrong.
Use case3 August 2026Answering service-area questions on your websiteChatterbox can answer a website visitor's service-area question from coverage details your business has published. If your pages do not establish whether you serve that location, it says it cannot find the answer and asks for contact details instead of guessing.
Template3 August 2026How to test a website chatbot before launchTest a website chatbot with questions it should answer, questions it should refuse, and questions your site answers badly. A safe launch means correct published information is used, missing information is not invented, and the visitor has a clear route to a person.
Template3 August 2026What a website chatbot should say when it does not knowWhen a website chatbot does not know, it should say so plainly, avoid filling the gap with a guess, and offer a clear next step. Ask for the visitor's contact details so a person can answer the question.
Use case31 July 2026Running one chatbot account across many client sites without mixing up their dataAn agency managing multiple client sites with Chatterbox keeps every client's chatbot answers separate. Each client's knowledge base stays isolated from every other client's, and agency controls let one person manage all the sites together.
Use case31 July 2026When a visitor asks Chatterbox to book an appointmentChatterbox does not book appointments itself. It answers scheduling questions using whatever your website has already published — hours, service days, typical lead times — and when a visitor needs an actual slot, it asks for their contact details instead of guessing one for you.
Template30 July 2026A checklist of what to publish before you turn on a chatbotA chatbot answers from what your website already says, so publish the answers first. Write down the twenty questions customers actually ask, check that each one has a real answer somewhere on the site, and delete the pages that contradict each other. Then install it.
Use case28 July 2026Adding a chatbot to a shared-hosting websiteIf you manage your website through cPanel or a shared-hosting file manager, you can add Chatterbox without a plugin or build step. Paste one script tag before the closing body tag. The widget is under 15KB.
Use case28 July 2026Answering customer pricing questions after hoursA customer may ask about price long after you have closed for the day. Chatterbox replies using pricing published on your website. If the answer is not there, it asks for contact details so you can follow up yourself.