Chatbot pricing in India comes in four shapes: per seat, per resolution, per conversation and flat. Chatterbox is flat and in rupees. Free is ₹0, Starter ₹999 a month, Pro ₹2,999, and the agency plan ₹3,000. Every plan is capped, so the bill cannot spike.
Two chatbot quotes for the same website can differ by a factor of ten, and neither vendor is lying. They are charging for different units. Before you compare numbers, work out what each one counts.
The four shapes chatbot pricing takes
Per seat. You pay per human agent with a dashboard login. This comes from the live-chat era, where the product was a place for your staff to sit. It punishes you for giving the office manager access, and it makes no sense at all when nobody is staffing the chat.
Per resolution. You pay when the bot closes a conversation without a human. It sounds fair and it is hard to audit, because the vendor decides what counts as resolved. A visitor who gives up and leaves can look identical to one who got an answer.
Per conversation or per message. You pay for volume. Predictable while traffic is flat, and unpleasant in the month a reel does well, which is the month you least want a bigger bill.
Flat per site. One monthly price, usually with a cap on something. Easy to budget, and the thing to check is what happens at the cap.
Most tools sold into India are priced in dollars against a foreign home market, which is why a plan aimed at a "small business" arrives at a number a Chandigarh design studio would spend on a month of hosting for its entire client book.
What gets added after the sticker price
The quote is rarely the bill. Watch for these:
Setup or onboarding fees, sometimes labeled as training the bot on your content.
Overage. The rate per extra conversation after the included allowance, and whether it is charged automatically.
Per-language charges, where each additional language is priced as a separate line.
Per-site charges. A price "per website" gets expensive for anyone with more than one, and for an agency it is the whole commercial model.
Integration fees for connecting your CRM, your inbox or WhatsApp, plus the platform's own fees on top. WhatsApp in particular carries Meta's conversation charges on top of whatever your vendor bills. The cost breakdown article goes through those mechanics.
Annual lock-in, where the monthly figure advertised only applies if you commit for a year.
What Chatterbox costs
Flat, per business, in rupees. Nothing is priced per agent, so the bill does not move when you add someone to the dashboard; each plan includes a set number of dashboard members instead.
Free, ₹0. A 2-page crawl and 100 answered questions a month, in English. No card, no trial clock. Enough to test the widget on a real site and see what your own content can answer.
Starter, ₹999 a month. A 10-page crawl, 2,000 answered questions a month, and one extra language beyond English.
Pro, ₹2,999 a month. A 10-page crawl, 10,000 answered questions a month, and more translation languages.
Agency, ₹3,000 a month. A flat platform fee for an agency account: your brand on every client widget, unlimited client tenants each on its own plan, and 15% off every client tenant's plan price. The white-label page covers how that works across a client book.
Extra crawl pages, ₹500 for ten. Buy them when your site has more pages worth reading than your plan covers.
The widget carries a small "Powered by Chatterbox" credit. Removing it, or replacing it with your own brand, is what the white-label agency plan buys.
Prices and per-plan limits are current as of publication, and the pricing page is always the live version.
What happens when you hit the cap
The widget stops answering and keeps capturing leads until your monthly allowance resets or you upgrade. Your bill does not move.
That is a deliberate trade. A usage-priced tool would keep answering and send you an invoice you did not agree to; this one degrades to the safest useful behavior instead. If your traffic is spiky, that difference is worth more than the headline price.
Working out which plan you need
Count enquiries, not visitors. A month of real questions to your business, multiplied by the handful of back-and-forth turns each one takes, gets you closer than any traffic figure.
Then count the pages on your site that actually answer something: pricing, services, delivery, returns, contact, FAQ. If that list is six pages, a 10-page crawl is not the constraint. If you run a 200-page catalog, buy add-on pages or accept that the bot covers your policies rather than every product.
Start on Free before you decide either. A week of real conversations tells you your enquiry volume and how much of it your content can answer, which are the only two numbers the decision needs. Sign up here and put the script tag on the site tonight.